Returns
Please call us in advance if:
1 – You are uncertain if the Weed Wrench is appropriate for your job. We can assist you in determining its effectiveness.
2 – Weed Wrench is not effective for your job. You may be able to return it in new condition and receive a refund of 80% of the purchase price (20% restock fee on returned items). The customer is responsible for the cost for return shipping.
3 – You want to return your Weed Wrench due to a manufacturing defect. We will pay the return shipping for the part in question (base or lever arm), repair or replace it, and return it to you for free.
Return authorization from the company will be required prior to the customer returning the item to The Weed Wrench Company.
- The tool will be inspected upon arrival and a decision will be made on the cause of the defect to determine the appropriate action.
- In the event you damage your tool by way of one of the exclusions we can sell a base or lever arm separately.
- Shipping charges for return transactions are the responsibility of the customer.
If you have any questions, please give us a call at (541) 226-9872.
Warranty
The Weed Wrench and Weed Wrench Light are 100% guaranteed for function, materials, and workmanship for a period of 1 year from the date your order is shipped.
GUARANTEE EXCLUSIONS
This guarantee does not apply to the exterior finish of the tool. It is common to experience wear of the exterior finish under normal usage.
If the tool is used improperly, it can lead to bending and permanent damage to parts. Our guarantee excludes damage incurred by improper usage.
FOLLOW THESE RULES FOR PROPER USAGE TO PREVENT DAMAGE
DO NOT PULL SIDEWAYS Weed Wrench was designed to be pulled straight back. This is the only angle that should be used. The lever should always be operating in the same plane as the base.
SINGLE-PERSON OPERATION ONLY This tool was designed to operate under the force of one person. Using a team to pull on the lever can bend and damage the lever arm.
NO CHEATING The use of a cheater pipe or other equipment to increase leverage may bend the handle or pins.
KEEP FULCRUM FLAT ON THE GROUND Fulcrum must be flat when pulling to prevent bending and damage to the fulcrum.